Privacy Policy

1. Information We Collect

We may collect the following types of information when you access our website, register for programs, or interact with our services:

1.1 Personal Information Provided by You

• Full name

• Contact information (email, phone number, address)

• Date of birth and age

• Immigration status or newcomer category (optional and used only for service eligibility)

• Program registration details

• Emergency contact information

• Consent forms and parent/guardian information for youth under 18

• Feedback, testimonials, or survey responses

1.2 Automatically Collected Information

When you visit our website, we may collect:

• IP address

• Browser type and version

• Device information

• Cookies and usage data

• Pages viewed and time spent on the website

1.3 Sensitive Information

We do not collect sensitive information (health data, legal information, financial details) unless required for specific programs—and only with explicit consent.

2. How We Use Your Information

We use your personal information to:

• Provide programs, services, and settlement support

• Communicate with you about registrations, schedules, and updates

• Improve our services and website functionality

• Maintain accurate internal records and reports

• Ensure program eligibility and safety

• Comply with legal requirements and funding obligations

• Collect anonymized data for program evaluation

We do not sell, rent, or trade your personal information.

3. Legal Basis for Processing

We collect and process your information based on:

• Your consent

• Program requirements

• Legal and funding obligations

• Legitimate organizational interests, such as improving service quality

4. How We Store and Protect Your Information

We use administrative, technical, and physical safeguards to protect your information, including:

• Secure password-protected databases

• Encryption of sensitive documents

• Restricted staff access based on “need to know”

• Secure cloud platforms compliant with Canadian standards

• Regular audits and security reviews

5. Sharing Your Information

We may share information only when necessary:

• With government funders (anonymized or required reporting only)

• With partner organizations involved in delivering specific programs

• With legal authorities when required by law

• With parents/guardians for youth under 18 (as appropriate)

We ensure all partners follow strict confidentiality and privacy standards.

6. Cookies and Tracking Technologies

Our website may use cookies to:

• Improve user experience

• Analyze traffic

• Personalize content

You can disable cookies in your browser settings at any time.

7. Third-Party Services

Our website may contain links to external sites or use third-party tools (e.g., Wix forms, analytics). We are not responsible for the privacy practices of other websites. We recommend reviewing the privacy policies of those platforms.

8. Youth Privacy

We are committed to protecting the privacy of children and youth.

• We do not knowingly collect personal information from anyone under 13 without guardian consent.

• For youth ages 13–17, parental/guardian consent is required for registration in programs.

• Consent forms clearly state how youth information is used and stored.

9. Your Rights

You have the right to:

• Access your personal information

• Request corrections

• Withdraw your consent (unless needed for service delivery)

• Request deletion of certain information

• Ask how your data is being used

To make a request, contact us at any time.

10. How Long We Keep Your Information

We retain personal information only as long as necessary to:

• Deliver services

• Meet legal or funding requirements

• Maintain accurate records

After this period, information is securely deleted or anonymized.

11. Updates to This Privacy Policy

We may update this Privacy Policy occasionally to reflect new services, legal requirements, or organizational practices.
Updates will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us.